Privacy Policy
Last updated: October 19, 2026
The short version.
- We collect what we need to run your account and your pets' records: your email, your name, and the pet information you enter.
- We do not sell your personal information.
- Pets you share with your household are visible to the people in it, and nobody else.
- The free plan shows ads from Google AdMob. Plus and Platinum have no ads.
- You can delete your account and its data from inside the app at any time.
1. Who we are
Hoof&Pawz ("we", "us") makes a pet health app and the website at hoofandpawz.com. This policy explains what information we collect, how we use it, and the choices you have. The app is operated by [Company name and mailing address]. You can reach us at support@hoofandpawz.com.
2. Information we collect
Information you give us
- Account details: your email address, your password, and the display name you choose. Your password is handled by our sign-in provider and stored in a form that neither we nor our staff can read.
- Pet information: pet names, species, breed, birth dates, weights, health records, medications, feeding and dose schedules, dose history (including who marked a dose as done and when), and private notes you write.
- Photos and documents: files you attach to a pet. At the moment these stay on your device and are not uploaded to our servers. If we add cloud storage for them, we will update this policy before we do.
- Household details: the email addresses of people you invite to your household, who has accepted, and which pets you choose to share.
- Messages to us: anything you send to our support address.
Information collected automatically
- Subscription status: which plan you are on. Payments are handled by Apple or Google. We never see your card number.
- Notification token: if you allow notifications, a device token our servers use to send them to your phone.
- Advertising data (free plan only): Google AdMob may collect your device's advertising identifier, IP address, and information about the ads shown and tapped.
- Technical data: our service providers may log IP address, device type, operating system and app version as part of normal operation and security.
- Website: our website does not use advertising cookies or analytics. Our hosting provider keeps standard server logs.
3. How we use your information
- To create your account, keep you signed in, and sync your pets across your devices.
- To show shared pets and schedules to your household and send "dose given" notifications to its members.
- To send medication and feeding reminders you set up.
- To send emails you need, such as account confirmation and password reset.
- To process subscriptions and unlock the features of your plan.
- To show ads on the free plan.
- To answer support requests, keep the service secure, prevent misuse, and meet legal obligations.
4. Who we share information with
We share information only as described here. We do not sell your personal information.
| Who | What for | What they may receive |
|---|---|---|
| Supabase | Database and sign-in for the app | Account details and pet information |
| Resend | Sending account emails | Your email address and the email content |
| RevenueCat | Managing subscriptions | Your account ID and purchase information |
| Apple and Google | Payments, app stores, notification delivery | Purchase details and your notification token |
| Google AdMob | Ads on the free plan | Advertising identifier, IP address, ad activity |
| Netlify | Hosting our website | Standard web server logs |
We also share information in these situations:
- With your household, for pets you choose to share (see section 6).
- With a person you transfer a pet to or share a pet with, when we offer those features and you use them. They receive that pet's records.
- For legal reasons, if required by law, or to protect the rights, safety and property of our users or us.
- In a business change, such as a merger or sale, in which case this policy will continue to apply to your information unless you are told otherwise.
5. Advertising and tracking choices
The free plan shows ads. On iPhone, the app asks whether you allow it to track you across other companies' apps and websites. If you say no, ads can still appear, but they will not be personalized using your advertising identifier. In Europe and the UK, we ask for your consent to personalized ads before showing them. You can change your choice at any time in your device settings. Plus and Platinum plans do not show ads.
6. Household sharing
Each person has their own account. If you turn on sharing for a pet, the people in your household can see that pet's profile, records and schedules. They cannot change them. Any member can mark a dose as done, which records their name and sends a notification, for example "Sam gave Biscuit his heartworm pill", to the other members. Your private notes are never shared. You can stop sharing a pet or remove a member whenever you like, and members can leave on their own.
7. How long we keep information, and deleting your account
We keep your information while your account is open. To delete it, open Account in the app and choose Delete account. That permanently removes your account and the pets, records and schedules you created. Copies in routine backups may remain for a short time before they are overwritten. We may keep limited records where the law requires it, for example proof of a purchase.
Deleting your account does not cancel your subscription. Cancel it in your Apple or Google subscription settings first. You can also ask us to delete your data by emailing support@hoofandpawz.com from the address you signed up with.
8. Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, correct it, delete it, receive a copy in a portable format, object to or limit certain uses, and withdraw consent. This includes rights under the GDPR and UK GDPR, and under California and other US state privacy laws. We do not discriminate against you for using these rights. Email support@hoofandpawz.com and we will respond within the time the law requires. If you are in Europe or the UK, you may also complain to your local data protection authority.
9. International use
We and our service providers process information in the United States and possibly other countries. If you use the app from outside the United States, your information will be transferred there. Where the law requires it, we rely on approved safeguards for those transfers.
10. Security
We use encrypted connections, access controls on our database so that people can only see their own data and the pets shared with them, and trusted providers. No system is completely secure, so please use a strong, unique password.
11. Children
Hoof&Pawz is not directed to children under 13, and we do not knowingly collect their information. If you believe a child has given us personal information, email support@hoofandpawz.com and we will delete it.
12. Changes to this policy
We may update this policy. When we make a significant change, we will tell you in the app or by email. The date at the top shows when it last changed.
13. Contact
Questions or requests: support@hoofandpawz.com
[Company name and mailing address]